The American Buyer Satisfaction Index (ACSI) is out right now with its newest research on electronics and family home equipment. This yr Apple has gained the non-public pc class once more, beating out Samsung, Amazon, Acer, Dell, Asus, and HP, however by fairly a slim margin.
ACSI printed the new report right now primarily based on nearly 10,000 respondents from July 2021 to June 2022. The non-public pc class consists of desktops, laptops, and tablets.
“Satisfaction with desktop computer systems rebounds, up 3% to an ACSI rating of 80. This enchancment places desktops in sole possession of first place. Laptops and tablets each rating 79, with the previous inching up 1% and the latter surging 4%.”
Total, Apple’s Mac and iPad expertise scored 82, two factors above the desktop common and three factors above the non-public pc common of 79 (which incorporates laptops and tablets). 82 was additionally the rating Apple earned final yr.
Samsung simply missed a tie with Apple at 81 with Acer, Amazon, Asus, Dell, and Lenovo tying for third with a rating of 79.
Amazon confirmed probably the most YoY enchancment with a 7% improve in satisfaction.
Right here’s how scores turned out when desktops, laptops, and tablets individually:
And right here’s a have a look at the trade tendencies for the totally different metrics ACSI checked out:
You possibly can take a look at the full report from ACSI for all the small print.
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