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Generative vs Rules-Based Chatbots

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Generative vs Rules-Based Chatbots



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Generative AI chatbots like chatGPT are getting a lot of attention these days. Does this mean that rules-based chatbots are obsolete? Martin Keen explains that it’s another case of “it depends”, then he outlines scenarios where each solution makes more sense and/or is more cost effective.

#ai #chatbot

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